Advanced IT Solutions T/A Future PC undertakes to provide a viable solution to the computer problems of any client - or will not charge the customer. However the client must allow Advanced IT Solutions T/A Future PC personnel appropriate time to diagnose the problem and identify a viable solution.
Advanced IT Solutions T/A Future PC cannot be obligated to provide a viable solution if:the client does not provide copies of licensed software, or the required access to the client’s hardware and peripherals; or the manufacturer no longer stocks required replacement hardware or software.
If the client desires an alternative solution to that offered by Advanced IT Solutions T/A Future PC , then Advanced IT Solutions T/A Future PC cannot guarantee to provide such alternative solution within the terms of this guarantee.
The four hour maximum charge limit applies only to repairs to a single workstation PC. It does not apply to work on servers, networks, installations or work previously quoted for. The maximum charge applies only to labour for a single case and does not include the provision of hardware or software.
Advanced IT Solutions T/A Future PC guarantees you will not pay twice for the exact same work. If we return to your site to repeat work already performed, there will be no charge for the additional work.
If for any reason, other than price, you are not satisfied with our work once it is completed, we offer two options:
Advanced IT Solutions T/A Future PC guarantees emergency on-site response time will be within 2 hours (plus travel time) when requested. If we miss the 2 hour on-site response time, you only have to pay the regular response rate.